You were late collecting. It was just before Bank holiday in August and the item was required specifically for that particularly weekend as a winning gift for a raffle during that weekend. You DID NOT collect on the day that I had booked and there was no notification from you or any apology. Because it was the Bank Holiday weekend, you collected a day late and it didn't get delivered to me until AFTER the Bank Holiday weekend on the Tuesday, so it was too late for the purpose it was bought. I did mail you to tell you this but you didn't even reply. All of this "mailing service only" may be convenient for you as a company, but it is extremely inconvenient for us as customers. Having a phone number to ring is much more reliable. Your service may be cheap, but I paid for that cheapness in other ways and am now out of pocket