The parcel was a framed signed print, a present from my son. In spite of being triple wrapped in bubble wrap and very clearly marked "FRAGILE HANDLE WITH CARE on all sides, it arrived rattling - I thought it was a board game with loose pieces. It had been dropped along the way, as the frame is dented along one side and the glass shattered. The shards of glass damaged the print at the top. I did email ipost as I was unwrapping the clearly damaged parcel, asking for advice as to how to proceed regarding the breakage and to date have received no reply.
9 years ago
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