The antique chest whigh was covered in fragile tape was in the back of the van on its end. Driver then carried it in the same way and very heavily put it down in my doorway at which point my heart sank hoping it was going to be ok and I made a comment "it has fragile tape on it for a reason". He then watched me struggle to get it a bit further into the house and laid down the right way. He never said a word and was rushing to get away. I carefully opened the trunk and low and behold there was a chunk out of the side he dropped it on. This was a one off £200 chest. The seller has had to give us a considerable discount and is now claiming through your company with the pictures I sent her.