I found it very easy to book my collection however I paid for my parcel to be collected before 1pm ,it was collected 45 minutes late which is unacceptable. The driver was rude and unapologetic and the person who the parcel was coming from wasn't impressed. I also requested an SMS to let me no when the parcel would arrive yet no text. I tried to contact you and im still awaiting your reply. Overall the service is poor, expensive as I've paid for things I've not received and im not confident that you could do any better in the future. I wont recommend to others.