Paid extra to have a parcel picked up between 8am-1pm, and the driver didn't turn up until after 5pm, which meant the seller had to complete change his plans for the day to accommodate UKMail not turning up on time! I complained to UKMail who refunded me £2.40 with no explanation of why they didn't pick it up in the morning slot I paid for, or even an explanation. I'm not very happy as it seems impossible to get through to speak to anyone to resolve a problem, you need to rely on a contact form on their website. Not massively impressed and a high chance I won't use them again!