The parcel was eventually delivered at the time the text message said it would, but I had to changed the delivery day and that is when things started to get difficult. I made the change online but then got an email telling me there was a problem. I phoned as instructed. It took two calls to get through; I spent about 25 minutes waiting for someone to speak to me, only to be told that no there was not a problem at all!! Can I get the money back for the unnecessary calls I made? Not a good impression.
11 years ago
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