I sent a parcel to Germany with this company, but they failed to deliver, quoting that the parcel was not addressed correctly and they could not find the house. I checked and the parcel was addressed correctly, i gave them the buyers phone number and email address so they could contact him to arrange delivery. I even sent them pictures of the house showing the house number and the buyers name plate. But they told me they parcel was being returned. I suppose i could live with that, even though they had failed to provide the service i had paid them for. In reality i should be claiming my payment back for failing to provide that service. Yet they tell me i will need to pay an extra £41 for my parcel to be returned. There customer service is appalling, you never get to talk to anyone, only get emails. Watch out if you have a problem, THEY DO NOT CARE