I have posted 2 large parcels with this company. From UK to Australia. The 1st parcel reached its destination quicker than the 5 days stated. The 2nd parcel I had problems with and was returned to me. Apparently I hadn't filled the item section correctly. Luckily my parcel never left the UK before it was returned to me. Bit of a nightmare with emails. So I decided to write a letter. I got an instant response and a lovely lady who sorted everything out for me. My parcel got re-delivered and arrived within the 5days stated. I must add that when I posted these parcels both of which were clothes. I just put:jeans-tops-shirts shoes. The 1st parcel went through customs no problem. The 2nd parcel was returned to me, as I had not filled the itemized section correctly. So I suppose its all down to who is checking the parcels. I would use this company again.