Absolutley Awful Service. Parcel Booked for collection on Monday, so I arranged to stay in all day as it was an important delivery an I wanted to make sure it went off ok. After 6pm and parcel had still not been collected i contacted the company through their contact form on the website (no direct Number to call and Live Chat not working). the next morning got a reply apologising and that collection would be made the same day. once again i arranged for someone to be in all day, but yet again nobody came to collect. another message sent to them, and the following morning (now Wednesday) i received another message once again apologising and telling me how much they pride themselves on their level of service and that collection would definitely be made that day. I am writing this now on Thursday morning and; yes I am still looking at my uncollected parcel. consignment Number - 40328682876479 I have now booked with another company and am attempting to get a refund. DO NOT USE - COMPLETELY INCOMPETENT COMPANY.