If I had to rely on your services, I still wouldn't have my parcel. I received an email 10 prior to the start time period of my parcel arrival. The day after, I still hadn't received my item, so I went to my email & tried to track it. You website is actually really pathetic. After a frustrating 1 & 1/2 hrs I decided to leave it. When I went out later that night I actually saw my parcel in a neighbours house, that we don't actually speak to. So I knocked & asked for it, & was told there was no parcel. I asked what the one in there window was, with my name and address on it, then it was handed to me. In actual fact the parcel was delivered to someone else & the calling card was posted to the neighbours that had picked it up. My correct name & address was stated clearly! Totally incompetent! That's how I describe ipost