I gave two stars because the service is fine as long as there are no problems. You cannot speak to anyone, and emails are often igI]nred. I sent a parcel to the US, but delivery failed (also note that it has been marked as 'delivered;) Ipost told me that I would have to pay £49.14 to return it to me. I agreed to them taking it from my pre pay account. They took the money but weeks later have not returned my parcel. After managing to get a reply (through their Facebook page) I have been told that they didn't take the money and will dispose of my property if I don't put another £50 in my pre pay account. So that will be almost £100, plus £28 (shipping costs) and still no guarantee that I will get my parcel back.