Never never use again! If you need to send parcels abroad , don't use this pricks as after leaving the UK they say that is not their problem. The customer service shows disrespect, with incompetent people, just stay away. I used parcel2go and I had an issue with them on collection but after collected arrived quick. Compared with this it is a dream, and I can say I stressed with parcel2go a bit. I work for Hermes and I can say that this couriers to their regular clients don't do these. Collections and deliveries on time. But someone who need to send a parcel from time to time this can be a nightmare. 1 star because is the only way to give my opinion. Never had such stress in my life. As shown on the photo they advertise 5 to 6 days. Today 22 December 2017 parcel still with their partner in Spain.