I sent a parcel to Germany, the label, which I had no control over was printed without the addressee's name. No surprise it didn't arrive! You cannot speak to a person, the telephone service keeps you in circles, the emails I received did not make any sense! The three owners of this company on paper are amply qualified to make this service work but my guess is they are just wanting to make a quick buck. So I withdraw all monies from my account. My advice do the same, especially as the person returning the parcel today, grabbed my signature and ran off down the path so fast, all I could actually do was smile!