SHOCKING service parcel has been out for delivery for nearly one month, I have had only one response from the compant and that was today that is after about 20 emails, only one gent at Norsk has attempted to help me , turns out they sent to wrong place in germany then returned it to the depot then damaged the box then sent out again to the wrong sorting depot then sent it back where it has sat since last week ... they originally collect it on the 9th March !!! wont respond , dont care and wont tell me how to claim on the insurance i took out ... (but on line it says it can take 3 months ) goods are worth £250 .. i WANT IT SORTING NOW THIS IS DISGUSTING TREATMENT !!!