Was sending crockery and was aware no compensation - understood. I didnt notice that they did not compensate for loss either. They collected parcel - 2 weeks later didnt arrive. Tracker didnt show past the collection details. Eventually said it was in Leicester warehouse somewhere. Had sizes and description of parcel - large and heavy box of crockery. They never found it. I had to refund the buyer the money for the crockery and the postage. So double out of pocket. How can a company operate on the basis that because it is crockery they are justified not to pay out when they lose it in transit. Surely it doesnt matter - they lost the parcel. Cannot speak to anyone on the phone. They are not interested. Do not ever use them.