Claim Number SL18041868 Consignment Number 82611773329782 Your courier collected this parcel which I paid express delivery This has not been delivered and I have already had to refund the buyer via PayPal as they opened an EBay claim I completed the lost parcel page of your website and included all proof of sale and parcel details as requested I have now done this three times and after speaking to customer services on five occasions and being told the wrong information each time. A customer service person in Leeds lied to me on three occasions so I spoke to a manager who said all calls were recorded Last week I received an email to complete yet another form and provide all the proof yet again plus get the international buyer to complete a form also and scanned them again and emailed back to ipost parcels at the email address provided. Why did I have to complete these so many times plus your tracking shows it has not been delivered so why send a declaration form for the buyer which he completed and I have emailed back to you. Customer service is appalling and I still have no refund after 5 weeks It’s an insult for customer service staff to lie and give me false information over and over but they appear to get a kick from it. You complete forms on the ipost website and no one answers them Ipost, UK Mail and DHL are the same company pity the customer service team don't know they are. I will never use again. All you are trying to do is to frustrate me to a point where i give up trying to get my refund of £50 plus shipping cost. Well you picked a fight with the wrong person If you want trouble and weeks and weeks of hassle the use Ipost Don't waste your time and money they couldn't care less Andrew Oldham