Worst service I have ever used for my business. It is the third time they failed to show up for a collection in the last month alone! (not even a text notification about it) This time, it has been 5 days over the collection date that I booked, with customers complaining about delays and me having to offer partial refunds so they won't leave negative ETSY reviews. Their call centre is an automated machine that tells you to e-mail them and they never answer the e-mails. Of course, this is not surprising since Ipostparcels is basically a second name for UKmail (good try, you have horrible reviews as UK mail so you renamed the company). I managed to find the personal phone number of the driver and he simply said "I am on holiday", so basically, every time he has a day off, the company does not send a replacement for the area and the entire zone gets no service. I really feel sorry for their employees! The whole thing is in shambles and should not be allowed to operate at all!