Absolutely rude disgusting service from Dilah, just closed the chat when I asked to speak to the manager. Said can only provide my with a tracking number for my parcels (for fully trackable international service) once parcels are delivered!!! Is this a joke??? Chat available on request! Today is 18th since parcels were picked up on 11th there is no sign of them being anywhere!!! I was lied to 3 times (since 13th) by customer service emailing me and saying tomorrow I will receive dhl tracking numbers and 3 times no one bothered. Today I finally got through to live chat and was dealt with by extremely rude person Dilah who asked I want to be provided with a fake tracking number for my parcels???? JOKE! WHERE ARE MY PARCELS???