When my parcel wasn't collected today for delivery tomorrow as paid for I tried the online chat to find out what happened. The agent said it was an out of time collection, no apology nothing. If you are wondering what out of time collection actually means - it means ipostparcels couldn't be bothered to collect and instead of saying we're very sorry - we've messed up, we'll put it right - they say it was an out of time collection - as if this is a recognised term I should be familiar with and accepting of. No offer of some discount on the price I paid, but most of all no simple - hey we're sorry, we'll get this sorted - which I'm hoping they will by collecting tomorrow and delivering a day late to the recipient.