Unfortunately I paid extra for this parcel to be picked up on the monday morning between 8 and 1. The lady concerned had taken a day off work and was only going to be there that day. She received a txt at 2.30 saying they would pick it up in the next hour and they never turned up. She emailed them and they said that they would be there the next day to pick it up which was no good as she wold be at work. In the end she had to take the parcel in to a depot near to her for them to deliver it. They did deliver the next day but we had paid for next day delivery and an allotted pick up slot neither of which happened. I did receive the parcel the day after that, a day late, but the contents were time sensitive so it was a big disappointment.