Avoid avoid avoid. Same story as many other people here. I made my purchase for them to collect my parcel and waited all day. No text, no call, no 'sorry we missed you' card; no show. Next day Tuesday I chose to work from home as they said they'd pick it up then instead. Same story. No show, no call, no text, no card through door to say they'd tried to collect and I'd missed them. No phone number to call. If your consignment number has letters in it (hint they probably all do) you won't get past the first stage of their automated 'customer service' line (if you manage to find it, which is almost impossible); later an email lackey told me that they have no phone agents at all! My 3rd and final message to them said that if they didn't call me they'd better refund me and they did! With a glib note to say the driver tried to collect and I didn't answer the door. He didn't put a card through the door so they lied or the driver lied. Wasted a week of my time and a day of my leave.