Why was my parcel not collected, I am a new customer and i booked a collection and delivery service for 3 parcels to be collected yesterday on the 18-11-14, i waited in all day and no one turned up to collect the parcels i have emailed and phoned, after being on hold for 45 mins spoke to some one who said a collection attempt was made at 5 pm but no one was home, (I was in all day) so not only is the service poor your staff appear to be liars as well , very disappointed with this service. This is not a very good first impression to make on a new customer. I had to drop the parcels off my self this morning even though i had paid for a collection service, because i could not waist another day waiting in for a collection that may or may not happen. (what a rip off)