Booked a parcel for collection on Thursday 13th November for collection next day and delivery on Monday. No one turned up to collect it on Friday. Over the weekend booked the second parcel for collection on Monday, the driver arrived on Monday afternoon to collect just one parcel which was booked over the weekend he had no instruction to collect the parcel booked on Thursday, nevertheless he collected it with the assurance that it would be delivered next day, its been several days since then this parcel has not been delivered so far, the worst of them all is their customer service, I sent several messages but they never never replied to any of my messages, call them and they never never pick up the phone you are always in a unending que. I would rather pay more money to anther company to deliver my parcel then to give it to them and this the second time it happened.