I tried to book a collection and delivery on line, after using PayPal to pay ipostparcels Web site crashed. I logged back in to find order had been paid by PayPal but ipostparcels Web page was still waiting for payment. I emailed and got no reply. Ended up having to phone on multiple occasions to get problem fixed. Eventually received parcel which was 5 days late. The sender eventually had to deliver the parcel to a depot as it had not been picked up after 2 collections were not honoured. Ended up getting a partial refund due to bad service. When I log in to my account the order still says delayed even although it has been delivered! I would not use this company again!