Only used them as interparcel website was down. Seemed a good deal. Got an email in the morning of my collection, then the problems started. It gave me a collection time of 16:38 to17:38, but most of the rest of the email talked about my delivery! It said I could click on a link to get a free text / email when I was the next customer. The link took me to UK Mail and didn't recognised my consignment number, and I pasted it in so I know I got it right. I went to the ipostparcels website, but could only find stuff about deliveries, so I submitted a help message around 08:00. No reply. It is now 19:01 and the parcel hasn't been collected. I found a phone number for customer advice and waited 18 minutes to get through with a very irritating repeating message, so I couldn't concentrate on anything else. The person I spoke to said he worked for an outsourced call centre and they only dealt with tracking deliveries, the website didn't give that gem of information. So I have now submitted a complaint. Don't think I'll use them again. Interparcel was really efficient.