Honestly one of the worst companies i have dealt with. I paid an additional charge for a saturday delivery. My parcel was not collected on Friday and so was not delivered on the Saturday. The company said the parcel collection was refused, which was untrue. In fairness to them, they organised collection for the Monday, although I was only aware of this when the driver arrived. He informed me that his office had told him not to collect the parcel on the Friday...not happy. My biggest issue is that I did not receive the service I paid for, yet the company will not refund the additional charge for the saturday delivery. I will never use them again. Appalling service and also no phone number to speak to someone.