I recently used Ipost (UK mail) to send a parcel to China, it was collected from me on 18/12/14, I registered with their website so that I could track my parcel but at some point the tracking status showed my parcel as 'Delayed' and I used their website messaging facility to enquire why my parcel was showing as 'delayed'.... I didnt receive a reply other than their automated acknowledgement email, and I then followed up with further numerous emails but never received a response from them. I will never use Ipost again!, their customer service is non-existent and I still cannot find out if my parcel was ever delivered or is still 'delayed' somewhere in China, their website still today shows my parcel's status as 'delayed' and I have never had a single response explaining what the delay is despite my emails to them.