Terrible service, sent my item when customer received it the box was extremely damaged , looks as if someone jumped up and down on it, ripped apart and squashed. Then when I come to try make a claim for the damaged item they take 2 weeks to respond then say that 'due to the nature of the item being a breakable item we do not accept liability' and so they say even though I took out insurance on my item I am unable to claim but I would class any parcel I send to be fragile, I wouldn't class it as a breakable item but if they are going to treat parcels with such a lack of care any item inside would end up damaged, I am not pursuing legal action against them, AVOID!!!