Hello, this is the first time we have used your service and it was a trial run. I received my parcel between the hours given by you and it was all in order. Thanks. Unfortunately, Mr. S Emery who sent me the parcel did not have as good an experience. The time you gave for uplifing the parcel from him was between 14.14 and 15.14. Ms Wareham did not arrive until 17.00 approx and did not come with the lable that Mr. Emery paid extra for. He obviously was tied to the house until the parcel was uplifted which was not convenient for him. I would suggest that you reimburse him for the label and a small contribution in addition to this would go a long way to smooth his feathers!! Regards, James Gordon