This is my very final attempt at trying to get help from you before I take this case further....... I have constantly tried to get hold of someone...... There are no phone numbers, no contact... everytime I try to contact you on here, I get a reply saying that you have receipts my email and then get another one 5 mins later, to tell me case is now closed... I have used your firm quite a lot and for the uk have never had anything but a good service.......... however in November I sent a parcel to Tailand....... 3 times I had to resend due to your error and it was backward and forwards..... Eventually it was delivered at the beginning of January.... the receiver informed me that although it was packed with poly nuggets...... the contents were smashed.... I contacted you several times since then, with pictures of the broken contents, but not getting any replied from anywhere.... This is now over 2 months.... and I need a reply as to what is happening with this......... I have no alternative but to seek help from elsewhere, as the receiver wants some answers..... thankyou .....