It hardly deserves 1 star as the package failed to be delivered on 2 consecutive days as it was reported to me that the driver had run out of legal driving time. The next 2 working days I was not available to recieved the parcel , so it was delayed to following day. I was told by the call centre that the parcel would be delivered , but when it failed to arrive I contacted the call centre and they informed me the parcel was not out for delivery on that day . The parcel finally arrived on day 7! This was on a "next day delivery" no compensation has been offered for the abysmal service. If this is the best you can do I regret that you have failed .