I was disgusted with this service. I did not want this parcel so was told to tell the driver to just take it back & not sigh for it. as I was in my kitchen when I see a van pull up at my next door neighbour, so I thought this is not my delivery, then a minuet later my neighbour knocks on my door to say that she thought the parcel was for her, then she looked at the name & address & saw that it was not for her , she had signed for it. I then rang customer service to say the driver did not even knock at my door & that I did not want the parcel, & was told that I had the parcel so it was my problem!!!!! then on the evening they had the cheek to send me an email saying that I had my delivery & it was signed by me which is not true.. so my review is they are utter RUBBISH.