This parcel contained a birthday gift and I had paid an additional fee to be delivered on a specific day. I had notification from UKMail that it would be delivered on the designated day along with a time and therefore made sure someone was home. The parcel did not arrive and when I checked on the track parcel facility it said it had been delivered and that I had signed for it! I rang customer services who said they would email the depot and call me once they had a reply. I never received a call. I emailed the company I had purchased the gift from too. 4 days later I received an email to say my parcel would be delivered that day between 10.29am and 11.29am and so again made sure someone was home. It was delivered at 8.40am. I then received an email saying my query had been closed, without any explanation. Not impressed on this occasion