I paid for the package to be picked up the next day. I waited in all day. However, the courier didn't arrive. When I called to find out where they were I was told they had already tried to pick up, but nobody was in. I can guarantee I was in and looking out the window at the time they said the pick up was attempted. I don't want to call someone a liar, but... As a result I had to take another day off work and wait in for the courier again. This time he did arrive, but about 5 hours before the time I was told by text/email. Luckily I was in. I doubt I will ever use iPost Pacel again. I think Post Man Pat and his Black and White cat can do a better job.