I wasn't very impressed with the customer service! My delivery was due on a Saturday between 10.17am and 11.17 am. At 11.30 ! called up UKMail and was told the driver had tried to deliver but it was refused...they had the wrong door number. I asked for it to be redelivered on Monday...again I received message stating the delivery time 10.17 to 11.17am. It did not arrive. I called up in the afternoon and was told they had no record of the redelivery being scheduled?!?!? No apologies...just that they would have to reschedule and I'd have to waste another day staying in for my delivery. Not only did I pay for postage but I also lost out on some orders that I was waiting to complete! Mistakes happen and in the grand scheme of things no one died but...the lack of customer service and their un willingness to even try to help me...I was not impressed! Anita x
10 years ago
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