The three recent months, the service suffers massively. You keep loosing packages, collections and deliveries constantly delayed and the customer support service is appalling. No matter how many times we will speak to your customer service representatives, despite their promises that will come back to us with information, they have never done so. Your web portal is constantly display wrong and inaccurate information. This is very disappointing, as to begin with, we enjoyed really good service from you. But this year your collection/delivery service and your customer service in particular is extremely poor. Really sorry to see this..