I was onboarded into a trading account with IronFX through what appeared to be a legitimate, UK-regulated brokerage. The website was slick and professional, the promotion was clearly aimed at UK customers, and it looked like their FCA-licensed UK arm was involved. At no point during sign-up was I made aware that I’d be dealing with a completely different, offshore entity. Instead of dealing with the UK-regulated firm, my account was quietly placed under an overseas operation, with no proper explanation or warning. The entity that actually held my funds wasn’t clearly disclosed during onboarding, and none of the protections I expected as a UK resident were applied. When I later raised concerns, I was completely ignored. I submitted a formal complaint to the UK office, which was never acknowledged. I contacted their offshore team and got the same result. Emails were opened, read, and then buried. Live chat support either brushed me off or disappeared the moment I uploaded evidence. No accountability. No help. To make matters worse, my assigned account manager blocked me on WhatsApp the moment I started asking serious questions about where my money was held. That silence has continued ever since. I even submitted a formal request for my trading data under UK data protection law. That too was ignored, despite the company actively targeting UK residents, handling their funds, and processing their personal data. What started as a trading relationship has turned into a case study in avoidance, misdirection, and complete refusal to take responsibility. The way IronFX operates across multiple websites and corporate entities makes it incredibly difficult for customers to know who they are actually dealing with, until it’s too late. I have reported the situation to the UK financial authorities and submitted my case to the ombudsman. They have confirmed they will act if the company continues to stay silent past the complaint deadline. If you’re a UK client, think very carefully before opening an account with IronFX. What you see on the surface is not what you get. Once your money is in, you’re on your own. You’ll probably never get it back.