Ordered 6' x 9' Classic Aubusson Rug and the colour of the rug was not as expected so it doesn't fit in with our room. We've called twice and emailed three times to try and return the rug. No one has responded to email. The phone was answered the second day I tried. However the information I requested to be able to return the rug was never sent through. We continue to try and return the rug so we can have our money back.