I have tried to contact irugs about a rug return, I have emailed,phoned, and they do not reply, when the rug was delivered I thought there had been a mistake,because I paid £189.00 for it and it was worth about£20.00 because it was wafer thin and had a crease which I could not remove,the company is American and trading in the uk,and the advert makes you feel that you are dealing in the uk when you are not ,very misleading,I feel I was totally ripped off,I have asked for assistance to help me return the rug because I am shielding with the corona virus and cannot fo out because I have cancer,and I do not get any reply from irugs,I am stuck with this rug,which will go to recycling this week at my loss of £189.00 my advise,do not,do not, do not buy from this company.