I ordered an instrument from Ishibashi in Japan. There were problems from the start of the transaction and I ended up cancelling the order after they found damage to three or four places on the item that weren't disclosed in the advertising photos. They refused to take any money off or provide any compensation whatsover, so I got a refund. Whilst they were courteous in emails, I found their overall attitude to doing business was heavily focussed on maximising their own profit, not genuine customer service or giving the customer a good deal. It left me feeling that if I did have any problems with the item I couldn't expect to receive any real help. A further red flag to 'profit before people' practices can be found in their terms and conditions, Namely, if you are sent an item from their company in Japan and it arrives damaged or defective, they will only refund the cost of the item EXCLUDING customs duty, taxes, paypal fees, and shipping fees. Customs charges and shipping alone on a used guitar is easily a minimum of £300. So the risk of buying from them is extremely high, particularly as they often ship instruments in a soft gigbag, not a hardshell case, and so courier damage is a real possibility. Their terms also state that you the buyer have to make a report to the insurance company. A waste of my time and effort and I have made it a point to share my experience of Ishibashi with my musician friends.