Very poor service, It's been nearly two weeks since we logged our complaint the iSwegway team only like to deal with the good reviews, when you ring the customer service number they just take your details and say someone will be in touch no one rings you all you get is a short email saying some is looking into your problem but you never get an actual update or told what is happening. I told the iSwegway team last week I would be contacting the police seen as though they say they have no record of our purchase but they have still taken the money out of are bank which is classed as theft but they still don't get in contact with. All round rubbish service. Look forward to hearing from you!!