The website was well presented, and all relevant information required was well documented. It was easy to navigate and the whole purchasing procedure was a pleasant experience. The companies email feed back regarding the purchase and delivery was prompt and reassuring. Questions I raised were answered promptly and honestly. Although purchased just prior to the festive season, the promise to deliver before Christmas was met. The product arrived on time, well packaged and in good running order. It was well engineered and looked the business. It's been used and abused by my six grandchildren for the past couple of weeks and is still functioning well. The only small negatives found are that the black protection strips on web illustrations were not included, and there was a rattle found in one half of unit , which proved to be a rogue loose Spring washer which was easily remove. Overall a quality unit that I can recommend to all who are looking for a quality product at a very fair price. I am in my seventies and was able to master the air board within 15 mins. What more can I say !!!