I purchased a Segway and carry bag for my son for Christmas. Assumed all was well until I realised the bag was not delivered within the parcel. Have since contacted Iswegway because the swegway that was delivered is faulty, was assured a new delivery would be arranged with new swegway and bag. Still haven't received anything, nor any contact. I have rang at least 15 times to hear the same automated message re directing me to the website where of course Iswegway are still more than happy to take new orders and peoples money and have sent 5 emails all receiving a response claiming to contact me within 48 hours too which some 216 hours later I have still had no response. VERY VERY POOR service. My poor son is so upset his one main present for christmas isn't even usable. Needless to say I will be contacting trading standards.