I bought a Swegway from you as a Christmas present for my 12 year old Son. I call you and ask if they were up to British standards, and was assured they were. It arrived two days later than you said it would but still in time for Christmas ... My Son was thrilled when he opened it, BUT ONLY AFTER TWO HOURS it stopped working ... I couldn't get in touch until 4-1-16 !! I called you and was told it would be replaced the call cost me £15 because. It's a premium number !! Total rip off. You have never got back to me?? I have emailed 7-8 times and got one reply asking for pictures of the board which I have done... Still nothing !! This absolutely disgusting, I am now going legal to get my money back, and also contacting watchdog ... This company is so unprofessional and a total sham.. I have now had a replacement swegway and had a guy call me to apologise, it arrived on the 29th Jan, and is working fine at the moment. So my son is happy again. But just a note to Iswegway management, it's not that they go wrong that makes us upset, it's the lack of response, if someone had called earlier to say it's being felt with, all would be OK, it's good to talk .....!!