Do not buy from this company. You may never receive a Swegway or your money back. It is a scam and I cannot believe the reviews entered below are genuine customers. It's probably the director writing his own reviews. Check out the iswegway facebook community page and iswegway victims page on BBC watchdog site and you will see that I am not the only one who has been ripped off to the tune of £300 or more. I ordered a swegway on 3rd December and cancelled on 18th December due to missed Xmas delivery (going away for Xmas). The goods were not dispatched and I was promised a refund that has not been received to date. No reply to emails. Phone calls will cost you money holding on a premium rate number endlessly. When I did get an answer I was promised that I would get my money back in three days. That was two weeks ago! Many people have reported similar stories to trading standards and the police and I have lost hope of ever seeing my money again. Repeat...this is not a reputable company...this is a scammer committing fraud. Do not buy anything from iswegway.