I bought one of these for £389 last week. I get a text advising me that UK Mail will deliver on the Friday. It doesn't arrive, I click on the UK mail link which says package is 'delayed'. I call iswegway today and speak to Lee who looks into the order and and explains that the unit I've purchased is in fact no longer available but that they'll send me a different one. I decline this and insist on my money back. I'm then told its 7-10 days to refund-refund me. My son has his birthday this week,and they're telling me that I won't receive my money for 10 working days. I insist on speaking to the returns department but I'm repeatedly told the phones are down. I just want my money back in time for my son's birthday, I cannot believe that these people don't get it? These aren't cheap things, people are spending lots of money. I'm totally panicking by this point , I'm so furious at how these people dare to mess customers around and behave as if it's no big deal. Unbelievable. However....3 hours later I get a call from Simon who reassures me that I will get my money back in the 7-10 day time frame-usually by 3 days. I'll keep you posted but I'm ready to do what is necessary if I don't get my money back within this time frame. I'll keep you posted and let you know. WELL THIS IS THE UPDATE AS PROMISED, ISWEGWAY REFUNDED THE MONEY TO ME AS PROMISED ON THE 9th , AND IT IS THIS REASON AND THE PROFESSIONAL AND CONSIDERATE ATTITUDE OF SIMON WHO CALLED ME TO REASSURE THAT THE MONEY WILL BE REFUNDED THAT I HAVE PUT THE SERVICE UP TO 'NORMAL'. But I would like to add here that up to that point the service was very disappointing. IF ALL THE EMPLOYEES WERE LIKE SIMON WE WOULDN'T EVEN BE HAVING THIS DISCUSSION.