My son saved for months to purchase an iswegway and after the second time using it he noticed a rattling noise (as if a bolt has worked loose inside) he also noticed that it would rotated 360degrees!! He asked his friend that owns one as well if his rotated the same which his answer was no. I then made a call to iswegway to explain the problem and they asked me to email over some photos and a short video showing/explaining the problem he was experiencing. With various chase up calls and emails starting from 5/5/16 I today received this email. Hi, In regards to your Hoverboard we can repair it however there is an initial £25 fee for the inspection. Once the technician has assessed the board we can then give a quote for repair. Our 12 month warranty covers only covers the battery pack which is clearly stated on our website under the FAQs. The £25 fee is a deposit so that we may determine what the internal faults are with the board. If there is an isse with the battery pack we will repair your board and return it to you and refund you the £25 however if this is not the case the £25 fee will be deducted from the repair quote. Please note that all returns take up to 28 days. Please note: as per our policy which is stipulated on our website all returns must be undamaged in their original packaging within 14 days of purchase/delivery. If products are returned to us with any damage (scratches, dents, cracks or blemishes) or without their original packaging, your return will not be authorised. We can also arrange collection of your board however there is a £9.99 charge for this. Please provide us with the most suitable time to collect it. Alternatively you can arrange for the board to be delivered to us via a courier service of your choosing. Our terms can be found on the URL below.: http://www.iswegway.com/pages/terms-conditions If you have any further concerns please reply to this e-mail. ~ Regards Marcus 12 months manufacturers warranty - rubbish Rapid response customer service - buy with confidence - not in my experience with yourselves. I won't be recommending your company to anyone I know. Thanks for your crap customer service. My son is very saddened with his swegway.