DONT USE THEM EVER! If there was an option to have 0 stars I would. The hover board arrived as expected and looked great; it arrived two weeks before my sons birthday so I didn't use it until the day before when I charged it and the whole internal charging cables came away from the machine! That was bad enough as I still needed to give it to my son for his birthday. Trying to have to have the issue rectified was even worse. No one answers the phone number. I was told the issue was accidental damage and not covered! Eventually I was told after 2 weeks that I could send it back for review at a cost of £9.99!! I did this with a promise of a replacement within 5 days; a courier collected it and now 2 weeks later I can't even get a response via email. It's just a big con!!! DONT USE THEM EVER.