Never had to deal with such an amateur company in my whole life, I ordered a board for my Daughters birthday. As soon as it was delivered I was dissapointed, The segway box was ripped and crushed. I pulled the segway out from the poor packaging and notice the casing had had a spray job with all runs and various chips and cracks, the wheels were rubbing on the inside of the arches. Just pants! I was so dissapointed with an upset chid! I took photos and videoed my self removing the segway from the box and sent a complaint straight to the company. 2 Months later i am still trying to get my Money back Customer services are useless, wouldn't pay them in bent washers. Keep telling me its under investigation and someone will call within 48Hrs. By the way you never get these calls! you ask to speak to someone in charge but apparantly there is no one in charge they just work willy nilly.! Stay well away!!