If i could say less than 1 i would! I paid for 24 hour express delivery for my order, a birthday present for my daughter. Waited ten days and still nothing, so called their customer services and was told it would be with me the following day. The next day nothing, i called 4 days in row and was told each time it would be with me the next day! The day before my daughters birthday, i called and the Lady from their customer services , who had promised me several time it would be with me, admitted it would not be with me in time! I have been calling for the last two months to try get my money back, each time the manager is away on holiday and they cant see a reason as to why i haven't got my refund...each time the same answer, give it another week! Customer services is non existent and no communication between order/manager/warehouse/delivery...nobody seems to know anything. wow what a way to run a business! I will give them another week before i take it to watchdog...please look at the reviews for watch dog on ISWEGWAY.